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Agenda
4 days. Endless opportunities.
7:00am – 7:00pm

Registration & Information Desk

Location: Grand Canyon Ballroom Foyer
Presented By:
Kraft Heinz Away From Home
McLane Company
NCR Corporation
PepsiCo Foodservice
7:00am – 7:00pm

RLC Social Enterprise Partnership Desk

Presented By:
CORE: Children of Restaurant Employees
Share Our Strength | No Kid Hungry
8:15am – 9:30am

Speed Networking (pre-registration required)

8:45am – 9:45am

Breakfast

Location: Grand Saguaro Foyer
10:00am – 11:30am

General Session

Location: Grand Saguaro Ballroom
Power Plant - The Future of Plant-Based

A data driven conversation with a mix of industry leaders about the balancing act of plant-based items and what is happening in within consumer trends, menu innovation, sustainability, supply chain, and more. Where are we and where do we go from here?  

Speakers:

Chief Culinary Officer
Romacorp, Inc. (Tony Roma’s, Tony Roma’s Bones & Burgers™)

President & CEO
Native Foods

Founding Partner
Dog Haus Worldwide

Senior Principal and VP of Innovation | Moderator
Technomic, Inc

Presented By:
Harri
CEOs in the Hot Seat - Former CMOs Now CEOs, A Recipe for Success!

This lighting round hot seat style session will feature top restaurant leaders who will addresses some engaging questions about their business that cover the "why" to the "how"! The common thread and theme for this session highlights CEOs who were former CMOs before they took their current leadership seat. Each mini one-on-one interview will provide insightful business practices, leadership advice and unique stories about their path to success. 

Speakers:

Chief Executive Officer
Duck Donuts

CEO and President
Papa John's International, Inc.

President and CEO
Biscuitville

Chief Executive Officer
Dine Brands Global, Inc.

Chief Executive Officer
Wetzel’s Pretzels, LLC

CEO & President
First Watch Restaurants, Inc.

EVP, Conferences | Moderator
Informa Connect

Editor-at-Large and Vice President of Content Innovation | Moderator
Restaurant Business

Presented By:
Kraft Heinz Away From Home
11:45am – 12:30pm

Innovation Forums (choose 1 of 9)

Led by the brightest professionals in foodservice, RLC's innovation forums are packed with hot topics and powerful messages designed to spark new ideas. Connect with the industry's game changers and gain valuable takeaways from the latest and greatest in foodservice innovation. There's something for everyone! 

Stay One Bite Ahead: How to Read & Leverage Flavor Trends
Location: Grand Sonoran G

To appeal to customers, restaurants need to take advantage of trends.  But trends have a life cycle, and at each stage they offer something different to consumers: an opportunity to explore, to have & share a new experience, or to belong.  Please join our discussion on how to make the most of a trend, identifying the right time to jump on it & bring it to life on your menu.  And TASTE our culinary examples!

Speakers:

Senior Manager, Consumer Insights
Kraft Heinz Away From Home

Senior Manager, Culinary Innovation
Kraft Heinz Away From Home

Presented By:
Kraft Heinz Away From Home
Driving Customer Experience, Profitability & Growth through Technology-Led Ops Excellence
Location: Grand Sonoran E

With the speed of change in the industry, restaurants face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before. Join us to hear how top restaurant chains navigate these challenges and put themselves into a position to grow and succeed in today’s complex environment. Our prestigious panel of technology leaders will share the best practices their organizations are using right now to compete consistently and profitably, from ensuring quality team execution and training to managing the two most impactful costs to the business – food and labor – all while managing the proliferation of technology in their organizations.

Speakers:

Chief Information Officer
Fat Brands, Inc

Chief Customer Officer
Crunchtime

Chief Information Officer
Jersey Mike’s

Chief Operating Officer
Freddy’s Frozen Custard and Steakburgers

Presented By:
Crunchtime
How Brands are Creating a 360° Experience for their Guests
Location: Grand Sonoran HI

Today’s restaurant customers are more demanding than ever before and expect seamless experiences across channels. That means connecting with them in their living rooms and delighting them within your four walls. Learn more about how industry experts at CKE and Zaxby’s evolved their tech stack to create a personalized experience that puts customers first. 

Speakers:

Chief Technology Officer
CKE Restaurants

Chief Digital and Technology Officer
Zaxby's

CEO
PAR Technology

Presented By:
PAR Technology
The Software-defined Restaurant: Why Software Deployment is your Next Advantage
Location: Grand Sonoran A

Whether it’s improving staff training and streamlining day-to-day operations or engaging customers with modern apps, personalized experiences, and faster wait times, your competitive advantage relies on carefully orchestrating hardware and software. And while your hardware may be on a 3-7 year lifecycle, your software sure isn’t. Having the confidence to fearlessly deploy software to any and every endpoint — be it your POS, KDS, kiosks, on-table tablets, digital menu, or consumer app — means you’re always putting your best foot forward.



Join executives from Esper and Tray as they share the secrets to unlocking predictable software deployment for the restaurant industry. No matter where you are on your technology journey, you’ll gain insights that can reduce IT OpEx and CapEx, create new revenue streams, and keep your customers and staff happy.

Speakers:

Co-Founder & CEO
Esper

Chief Revenue Officer
Tray

Presented By:
Esper
Data, Digital, and Delivering Results: 10 Tips for Driving Consumer Engagement
Location: Grand Sonoran B

New technologies are transforming customer expectations of the restaurant experience. To stay relevant, restaurants must provide seamless experiences for their customers and grow their digital relationships. Join us to learn how to best utilize your resources to deliver the most compelling and personalized customer experiences.

Speakers:

Executive Vice President - Global Loyalty
Mastercard

Vice President – Digital
Popeyes Louisiana Kitchen

Presented By:
Mastercard Data & Services
Revolutionizing Franchise Growth: End-to-end Territory Management and Exclusive Access to Third-party-delivery Data
Location: Grand Sonoran J

In the fast-paced world of franchising, success depends on having technology solutions that streamline growth. One of the best ways for multi-unit brands to accelerate their expansion and increase profitability is by combining territory management and predictive analytics in a single platform. A comprehensive market-planning suite can help franchisors maximize their territories’ revenue potential, recruit the right franchisees, and track development projects — all while leveraging the latest location intelligence. 

 

Today’s A.I.-powered models can give you answers fast, but the insights you glean will only be as deep as the data they come from. Despite the rising popularity of omnichannel service, delivery data has remained an uncracked black box, leaving brands struggling to analyze their delivery customers and understand how delivery services influence stores’ trade areas. Attend this panel discussion to learn how new access to third-party-delivery transaction data will help brands harness the power of this closely held information for a distinct competitive edge. 

Speakers:

CEO and Cofounder
SiteZeus

Vice President, Revenue
Gridwise

Board Member
SiteZeus

Vice President of Operations
SiteZeus

Presented By:
SiteZeus
Bridging the Gap Between Digital & Physical Experiences
Location: Grand Sonoran C

...how Bojangles assembled the right tools & partners to power digital transformation. 
 
Join leaders from Bojangles, Radar and Plein Air for a discussion on their digital transformation to create seamless pick-up experience and award winning on-premise modes. We’ll dive into Bojangles efforts and how they’ve architected a highly flexible & scalable technology ecosystem. It’s Bo time!

Speakers:

Co-Founder and COO
Radar

Sr. Director of Omnichannel
Bojangles

SVP Operations
Plein Air

Presented By:
Radar
5 Strategies to Optimize Profitability in an Uncertain Economy
Location: Grand Sonoran D

During this session, we’ll explore digital transformation from the inside out, and share how marketing (CMO), technology (CIO), digital (CDO), and operations (COO) specialists can combine superpowers to enhance the guest experience and drive profitability. You will learn how to overcome organizational and structural challenges to harness data and technology to better know your guests, deliver personalized offers and messages, measure and improve marketing and advertising campaign effectiveness, build resilient digital channels, and innovate on behalf of your brand and guests.

Speakers:

Global Head, Restaurant Technology
Amazon Web Services (AWS)

Chief Technology Officer
Olo

Chief Revenue Officer
Olo

Presented By:
Amazon Web Services (AWS)
Menu Innovation that Drives Sales and Increases the Bottom Line
Location: Grand Sonoran K

Restaurant executives recognize that change and constant innovation is required in order to run a successful business. In this session, we apply that to menu innovation. We’ll chat first about the right amount of innovation, candid stories about greatest successes and failures, and tips and tricks for your business. We’ll dive into a debate on new food and beverage categories, unique pairings, side dish items, LTOs and other ways to drive sales and increase the bottom line. 

Speakers:

President & CEO
Chicken Salad Chick

Chief Operating Officer
Penn Station East Coast Subs

CMO
Shipley Do-Nuts

Chief Operating Officer
Modern Restaurant Concepts

Chief Strategy Officer | Moderator
Botrista Technology

Presented By:
Botrista Technology
12:15pm – 2:00pm

Networking Lunch & Stroll

Location: Ballroom Lawn

Navigate the latest trends and menu innovations at this lively walk-around tasting luncheon!  Top industry suppliers will serve up a variety of dishes to spark inspiration and tantalize your tastebuds! 

Presented By:
Ecolab
Culinary Station
Presented By:
Cavendish Farms
Violife
1:15pm – 2:30pm

Speed Networking (pre-registration required)

2:30pm – 3:15pm

Innovation Forums (choose 1 of 8)

Led by the brightest professionals in foodservice, RLC's innovation forums are packed with hot topics and powerful messages designed to spark new ideas. Connect with the industry's game changers and gain valuable takeaways from the latest and greatest in foodservice innovation. There's something for everyone! 

The Evolving Landscape of Food Service Regulatory Oversight
Location: Grand Sonoran D

Federal agencies regulating the food service industry have grown in size, reach, and influence. At the core of many of the new rules and regulations is care for the dining public. However, the application, interpretation, and enforcement of these regulations can present challenges for operators. It is critical to the success of food service businesses not only to understand but to be compliant with new and progressively complex laws. In this session, experts from ServSafe will help you get ahead of the curve (and your competition) as they lay out recent and upcoming food service laws and their impact on your business. 

Speakers:

SVP Health, Safety & Regulatory Services
ServSafe

Presented By:
ServSafe-National Restaurant Association
How Not to Suck at Data-Driven Marketing
Location: Grand Sonoran G

The truth about data-driven marketing is that the massive amount of available data makes it really challenging. The explosion of big data with billions of real time signals, means it is virtually impossible to stay on top of everything. Add to that your consumer data, an avalanche of available analytics and a vague definition of what data-driven marketing is, and seasoned marketers start to wonder what they’re missing.



This panel, moderated by industry veteran, Peter Boivin, will get down to the nitty gritty of data activation must-haves and best-in-class campaigns. Learn how to personalize campaigns, capitalize on industry trends and consumer buying patterns to inspire consumers to act. This panel will cover the practical application of using data in a powerful way to:


• Acquire New Guests
• Increase Customer Loyalty
• Grow margin

 


We look forward to meeting you.

Speakers:

Client Strategy Director, Restaurant Division
Vericast

Chief Marketing Officer
Captain D’s

Senior Principal and VP of Innovation
Technomic, Inc

CEO, Partner
Fusian

Presented By:
Vericast
Share the Love: Mr. Pickles and Ike’s Sandwiches Capture Hearts
Location: Grand Sonoran E

Restaurant marketers know they need loyalty programs. They also know they need to get the most out of the data, control their own online ordering platform, own the CRM and leverage a mobile app. But how do you make all of those work together to go beyond the parts and create a much stronger whole? How do you make all these pieces work together to execute a true digital engagement strategy that meets guests where they are, as individuals? 

 

During this session Paytronix CEO Andrew Robbins will talk with Chris Schefler of Mr. Pickles Sandwich Shop and Renae Scott, industry expert and former CMO for Ike’s Love and Sandwiches, about how brands can align all the pieces of a digital guest engagement platform to keep guests returning again and again. 

Speakers:

CEO and Co-Founder
Paytronix

Director of Brand Management
Mr. Pickles Sandwich Shops

Fractional CMO
Formerly of Ike’s Love and Sandwiches

Presented By:
Paytronix
How To Build a $100MM Tech Stack For $100/ Month
Location: Grand Sonoran A

Over the last decade, a number of well known restaurant chains have invested $100 million or more to build their digital channels and incorporate innovative new technologies. Now that operators have gone "all in" on digital, many organizations are still trying to determine how to best manage and optimize the ROI of their existing digital channels, as well as how to rapidly experiment, pilot, and deploy next generation channels in a way that doesn't take the next decade and another $100 million! Join ItsaCheckmate, along with our panelists, as we dive into methods to better manage existing digital channels, explore the next generation technologies that will shape digital ordering, and discuss how to test and deploy it all for $100 a month.

Speakers:

Chief Operations Officer
White Castle

VP of Parternships
ItsaCheckmate

Presented By:
ItsaCheckmate
How Engagement & Communication Aligns Teams to Deliver Results
Location: Grand Sonoran B

How engaged are your hourly workers, shift leads, assistant and general managers? Do you send communications to GMs and expect them to disseminate all the information to their teams? The best shot to align your teams and have everyone on the same page is to create engagement and communication channels down to the hourly worker. When restaurant teams are engaged and aligned, they deliver tremendous results. In this session, YOOBIC and special guest Jim Mizes, who successfully led Blaze, Freebirds, Jamba, and Noah’s will discuss strategies to use technology to increase engagement and compliance, reduce costs, and focus on effectiveness — not just efficiency.

Speakers:

Board Member
SiteZeus

Head of Product Marketing
YOOBIC

Presented By:
Yoobic
Delivering Better Results with Online Food Ordering & Delivery
Location: Grand Sonoran C

Explore the latest tools in online food ordering and delivery that can help create more visibility for your business and boost sales. Learn how you can transform your restaurant’s delivery ecosystem by putting you in control to own your customer data, lower fees, and create a more seamless and superior customer experience, and finally learn how the power of legislation and public policy will rebalance the current ecosystem to make delivery more sustainable. 

Speakers:

CEO and President
Lehigh Valley Restaurant Group

Executive Vice President, Public Affairs
National Restaurant Association

Owner and Founder
Martinez Hospitality

Executive Director
Digital Restaurant Association

Presented By:
Digital Restaurant Association
Modern Hospitality: Strengthening Customer Loyalty with a Digitized Dining Experience
Location: Grand Sonoran HI

Join us for a fireside chat with Jennifer Bell, CMO of Lettuce Entertain You Restaurants, and Austin Vance, CEO of Focused Labs, where we’ll discuss Lettuce’s journey in modernizing hospitality, and delivering the ultimate digital loyalty member experience to customers.

Speakers:

CMO
Lettuce Entertain You Restaurants

CEO & Co-Founder
Focused Labs

Presented By:
Focused Labs
Transform the Restaurant Guest Experience with Azure Open AI
Location: Grand Sonoran J

“How can generative AI reimagine my business?” That’s the excitement we’ve been hearing since Microsoft broadly announced developments in AI, including partnerships with Open AI and ChatGPT.

 

Join us as we explore the opportunities available to restaurant chains to enhance their guest experience and strengthen brand loyalty.

Speakers:

Data & AI Director
Microsoft

Director/Industry Executive, US Retail and Consumer Goods
Microsoft

Data & AI Director
Microsoft

Presented By:
Microsoft
3:15pm – 3:30pm

Networking Break

Location: Grand Saguaro Foyer
3:30pm – 5:30pm

General Session

Location: Grand Saguaro Ballroom
Interactive Industry “Think Tank”

This lively session will involve audience participation to help fuel the conversation about important industry hot topics.  A prestigious panel of top restaurant leaders will be on stage to tackle the challenges presented and to help identify and strategize the best industry solutions. 

Speakers:

Chief Marketing Officer
Donatos Pizza

Founder, Chairman, and Chief Executive Officer
Flynn Restaurant Group and Flynn Properties

Senior Vice President of Supply Chain
Focus Brands

Senior Vice President and Chief Information Officer
Brinker International

Chief Operating Officer
Bojangles Restaurants Inc.

President and CEO, National Restaurant Association & CEO, National Restaurant Association Educational Foundation | Moderator

Editor-in-Chief | Moderator
Restaurant Business

Presented By:
McLane Company
Conversations with The Captain - An Evening with Derek Jeter

Derek Jeter is one of the most famous athletes of his generation- five-time World Series champion, member of MLB’s 3,000-hit club, Baseball Hall of Fame recipient, and bestselling author.  His name is synonymous with “baseball” worldwide and his impact on and off the field has earned him recognition as an unmatched leader! In this one-on-one fireside chat, Derek Jeter will share stories about his historic 20-year career with the Yankees, and his path to the c-suite, being the first African-American to serve as the CEO and part-owner of a Major League team, creating a path to better diversify talent in business!

Speakers:

Professional Baseball Shortstop, Businessman, and Baseball Executive

EVP, Conferences | Moderator
Informa Connect

Presented By:
PepsiCo Foodservice
5:30pm – 7:00pm

RLC Marketplace

Presented By:
McLane Foodservice, Inc.
5:30pm – 7:00pm

RLC Marketplace Happy Hour

It's time for everyone's favorite hour … happy hour! Take a well-deserved break, and mix and mingle among the displays in the Restaurant Product Gallery. With almost 200 suppliers on display, you're sure to find all the industry-shapers within the RLC Marketplace. It's all about the connections you make and the hands you'll shake here, where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. 

100+Speakers
1350Attendees