Lydia has over ten years of operational and leadership roles across various industries. For the last 7 years, she has focused in B2B technology companies scaling customer focused organizations. She strengthens the voice of the customer internally while building value focused approach for customer adoption. She graduated from the Georgia Institute of Technology with a BS in Industrial & Systems Engineering.
Sessions for Lydia Olu-Harding
Tuesday, April 18
11:45am
–
12:30pm
Driving Customer Experience, Profitability & Growth through Technology-Led Ops Excellence
Location: Grand Sonoran EWith the speed of change in the industry, restaurants face a range of new challenges that make managing day-to-day profitability, brand standards, and the overall customer experience across locations more difficult than ever before. Join us to hear how top restaurant chains navigate these challenges and put themselves into a position to grow and succeed in today’s complex environment. Our prestigious panel of technology leaders will share the best practices their organizations are using right now to compete consistently and profitably, from ensuring quality team execution and training to managing the two most impactful costs to the business – food and labor – all while managing the proliferation of technology in their organizations.
Speakers:
Chief Information Officer (CIO)
Fat Brands, Inc
Chief Customer Officer
Crunchtime
Chief Information Officer
Jersey Mike’s