COVID-19, the election, and the Anti-Racism movement have dominated the news and social circles since 2020. Tensions are high especially when talk turns to race, equity, and inclusion. Whether it’s in the workplace, at school, or in public gatherings, leaders need help on how to have the most difficult conversations. Building a culture that communicates empathy, dignity, and respect is how we increase retention and attract new talent.

Since 2010, MFHA has been conducting workshops on Cultural Intelligence in the workplace designed to improve cross-cultural communication and engagement. Participants will be introduced to MFHA’s Cultural Engagement Model and will learn how using the model with real life scenarios can help increase understanding and engagement, while at the same time de-escalate tension filled conversations.

Technomic will provide a journey through yesterday, today and tomorrow’s foodservice landscape and explore opportunities and challenges to consider for growth.

An interactive panel discussion with top CEOs focusing on delivery, ordering, payment innovation, and customer service. 

Restaurant Business presents the award to the 2023 Restaurant Leader of the Year. Listen as Jonathan Maze hosts a fireside chat with this year's winner.

An inspirational mini session presented by the RLD@RLC program team.  Learn why the Missing 33% will help take your business to new levels!

This lighting round hot seat style session will feature top restaurant leaders who will addresses some engaging questions about their business that cover the "why" to the "how"! The common thread and theme for this session highlights CEOs who were former CMOs before they took their current leadership seat. Each mini one-on-one interview will provide insightful business practices, leadership advice and unique stories about their path to success. 

The truth about data-driven marketing is that the massive amount of available data makes it really challenging. The explosion of big data with billions of real time signals, means it is virtually impossible to stay on top of everything. Add to that your consumer data, an avalanche of available analytics and a vague definition of what data-driven marketing is, and seasoned marketers start to wonder what they’re missing.

This panel, moderated by industry veteran, Peter Boivin, will get down to the nitty gritty of data activation must-haves and best-in-class campaigns. Learn how to personalize campaigns, capitalize on industry trends and consumer buying patterns to inspire consumers to act. This panel will cover the practical application of using data in a powerful way to:
• Acquire New Guests
• Increase Customer Loyalty
• Grow margin

We look forward to meeting you.

A data driven conversation with a mix of industry leaders about the balancing act of plant-based items and what is happening in within consumer trends, menu innovation, sustainability, supply chain, and more. Where are we and where do we go from here?  

In an interview with Restaurant Business Editor-in-Chief Jonathan Maze, Chidsey will discuss how the global brand is disrupting its nearly 60-year-old business model, shattering sales records and elevating its guest experience to drive strategic growth!  

Pizza can’t stop and won’t stop. Whether it’s for dine-in, carryout, or delivery, pizza is food that brings people together.  Pizza operators both established and emerging have grown in the past few years and aren’t slowing down.  The world loves pizza, and they want more!  Hear from industry leaders taking the pizza game to new levels- from growth, delivery, innovation to the future of the pie and why pizza will always be in style!