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Agenda
4 days. Endless opportunities.
6:45am – 1:00pm

Special Events

Every activity within the RLC agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the restaurant industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun.

 

Approximately 6-8 weeks prior to the conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited, and excursions will be available on a first-come, first-served basis; preregistration will be required for each activity.

 

Please note, preregistration for special events is required. You are also required to check in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

 

RLC Golf Tournament
Location: Wildfire Golf Club

Enjoy a morning of golf on the picturesque fairways of the Wildfire Golf Club. This is the perfect opportunity to continue building business relationships while practicing your swing. After the tournament, enjoy lunch with your fellow golfers.

6:45am - 7:45am: Check-in, breakfast and warmup

7:45am: Cart assignments and instruction

8:00am: Tournament begins (shotgun start)

Lunch to follow tournment

6:30pm: Results and awards will be available at the RLC Product Gallery

Presented By:
DIRECTV/AT&T
Hiking Excursion
Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Two different hikes will be offered by our professional guides: one for the more fitness-oriented hiker seeking a unique outdoor workout and one for the more leisurely hiker looking for an up close and personal tour of the desert's beauty. 

7:30am - 8:00am: Check-in and breakfast at Saguaro Ballroom Foyer

8:00am - 8:15am: Bus loading

8:15am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

8:30am - 11:30am: Hiking

11:30am: Bus Departure

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
Capgemini
Arizona Desert Jeep Tour

Climb on board in an open-air Jeep and experience the beauty and serenity of Arizona's Sonoran Desert on this guided tour. Learn about the spectaular trails from a genuine cowboy guide. 

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Jeep loading

8:45am: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

8:45am - 11:30am: Desert tour

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
Wintrust Franchise Finance
Scottsdale Gun Club
Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Test your sharpshooting ability at the Scottsdale Gun Club, the largest public indoor shooting range in the United States with state-of-the-art features, including user-friendly touchscreen control panels and a 360-degree rotating target system. 

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Bus loading

8:45am: Bus departure from the Sunset Terrace

9:00am - 11:00am: Range time

11:00am - 11:30am: Awards presentation

11:30am: Bus departure

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
NovaDine
Sur La Table Experience

Great cooking is about more than recipes—it's about techniques. In this custom designed class you'll work together with fellow attendees in a fun, hands-on environment led by professional chef instructors. You'll also enjoy fresh make-your-own mimosas and bloody marys, and be able to pick out some swag with a $50 shopping voucher.

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Bus loading

8:45am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

9:15am - 12:15pm: Sur La Table Experience and shopping

12:15pm: Bus departure

12:45pm: Arrive at the JW Marriott Desert Ridge

Presented By:
First Tennessee Franchise Finance
iFLY Indoor Skydiving Experience
Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Always wanted to experience skydiving but too afraid to make the jump? There's no airplane, no parachute and no jumping required! Join us at Scottsdale's brand-new indoor skydiving facility and cross skydiving off your bucket list!

8:30am - 9:00am: Check-in and breakfast at Saguaro Ballroom Foyer

9:00am - 9:15am: Bus loading

9:15am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

9:45am - 12:45pm: iFLY Experience

12:45pm: Bus departure

1:15pm: Arrive at JW Marriott

Tennis Round Robin Tournament
Location: Tennis Courts

Are you an ace with a racket? We'll pair up doubles to go head to head, rotating through all the teams until we have a victor! 

8:45am - 9:00am: Check-in at tennis courts

9:00am: Instruction for the tournament

12:00pm: Tournament completes

Presented By:
NCR Corporation
Octane Raceway Experience
Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Test your racing skills at Octane Raceway and zoom in your very own go-kart at up to 45 miles per hour. Will you have the fastest time on the track? Enjoy some friendly competition and get to know your fellow racers.

9:00am - 9:15am: Check-in and breakfast at Saguaro Ballroom Foyer

9:15am - 9:30am: Bus loading

9:30am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

10:00am - 12:00pm: Octane Raceway Experience

12:15pm: Bus departure

12:45pm: Arrive at JW Marriott Desert Ridge

Presented By:
Tillster
6:45am – 2:00pm

RLC Golf Tournament

Location: Wildfire Golf Club

Enjoy a morning of golf on the picturesque fairways of the Wildfire Golf Club. This is the perfect opportunity to continue building business relationships while practicing your swing. After the tournament, enjoy lunch with your fellow golfers.

6:45am - 7:45am: Check-in, breakfast and warmup

7:45am: Cart assignments and instruction

8:00am: Tournament begins (shotgun start)

Lunch to follow tournment

6:30pm: Results and awards will be available at the RLC Product Gallery

Presented By:
DIRECTV/AT&T
7:00am – 7:00pm

Registration & Information Desk

Location: Grand Canyon Ballroom Foyer
Presented By:
McLane Foodservice, Inc
NCR Corporation
PepsiCo Foodservice
Wells Fargo & Company
7:00am – 7:00pm

RLC Charity Desk

Location: Grand Canyon Ballroom Foyer

Tickets will be available for the silent auction and grand-prize drawing, benefiting the National Restaurant Association Educational Foundation’s ProStart program, a nationwide, two-year high school program that reaches nearly 140,000 students in more than 1,800 high schools across 50 states, Guam and the Department of Defense Education Activity schools in Europe and the Pacific. ProStart provides real-life experience opportunities and builds practical skills and a foundation that will last a lifetime. Make your donation today!

Presented By:
Dine Brands Global, Inc.
Ecolab
McLane Foodservice, Inc
PepsiCo Foodservice
7:00am – 4:00pm

RLC Product Gallery Sponsor Setup

Location: Grand Canyon Ballroom & Foyer
7:30am – 9:00am

Networking Breakfast

Location: Sunset Terrace
7:30am – 12:00pm

Hiking Excursion

Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Two different hikes will be offered by our professional guides: one for the more fitness-oriented hiker seeking a unique outdoor workout and one for the more leisurely hiker looking for an up close and personal tour of the desert's beauty. 

7:30am - 8:00am: Check-in and breakfast at Saguaro Ballroom Foyer

8:00am - 8:15am: Bus loading

8:15am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

8:30am - 11:30am: Hiking

11:30am: Bus Departure

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
Capgemini
8:00am – 12:00pm

Arizona Desert Jeep Tour

Climb on board in an open-air Jeep and experience the beauty and serenity of Arizona's Sonoran Desert on this guided tour. Learn about the spectaular trails from a genuine cowboy guide. 

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Jeep loading

8:45am: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

8:45am - 11:30am: Desert tour

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
Wintrust Franchise Finance
8:00am – 12:00pm

Scottsdale Gun Club

Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Test your sharpshooting ability at the Scottsdale Gun Club, the largest public indoor shooting range in the United States with state-of-the-art features, including user-friendly touchscreen control panels and a 360-degree rotating target system. 

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Bus loading

8:45am: Bus departure from the Sunset Terrace

9:00am - 11:00am: Range time

11:00am - 11:30am: Awards presentation

11:30am: Bus departure

12:00pm: Arrive at JW Marriott Desert Ridge

Presented By:
NovaDine
8:00am – 12:30pm

Sur La Table Experience

Great cooking is about more than recipes—it's about techniques. In this custom designed class you'll work together with fellow attendees in a fun, hands-on environment led by professional chef instructors. You'll also enjoy fresh make-your-own mimosas and bloody marys, and be able to pick out some swag with a $50 shopping voucher.

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer

8:30am - 8:45am: Bus loading

8:45am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

9:15am - 12:15pm: Sur La Table Experience and shopping

12:15pm: Bus departure

12:45pm: Arrive at the JW Marriott Desert Ridge

Presented By:
First Tennessee Franchise Finance
8:30am – 1:15pm

iFLY Indoor Skydiving Experience

Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Always wanted to experience skydiving but too afraid to make the jump? There's no airplane, no parachute and no jumping required! Join us at Scottsdale's brand-new indoor skydiving facility and cross skydiving off your bucket list!

8:30am - 9:00am: Check-in and breakfast at Saguaro Ballroom Foyer

9:00am - 9:15am: Bus loading

9:15am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

9:45am - 12:45pm: iFLY Experience

12:45pm: Bus departure

1:15pm: Arrive at JW Marriott

8:45am – 12:00pm

Tennis Round Robin Tournament

Location: Tennis Courts

Are you an ace with a racket? We'll pair up doubles to go head to head, rotating through all the teams until we have a victor! 

8:45am - 9:00am: Check-in at tennis courts

9:00am: Instruction for the tournament

12:00pm: Tournament completes

Presented By:
NCR Corporation
9:00am – 12:45pm

Octane Raceway Experience

Location: Departure from the Sunset Terrace (outside the Saguaro Ballroom)

Test your racing skills at Octane Raceway and zoom in your very own go-kart at up to 45 miles per hour. Will you have the fastest time on the track? Enjoy some friendly competition and get to know your fellow racers.

9:00am - 9:15am: Check-in and breakfast at Saguaro Ballroom Foyer

9:15am - 9:30am: Bus loading

9:30am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)

10:00am - 12:00pm: Octane Raceway Experience

12:15pm: Bus departure

12:45pm: Arrive at JW Marriott Desert Ridge

Presented By:
Tillster
2:15pm – 3:00pm

Innovation Forums

Led by the brightest professionals in foodservice, RLC's innovation forums are packed with hot topics and powerful messages designed to spark new ideas. Connect with the industry's game changers and gain valuable takeaways from the latest and greatest in foodservice innovation. There's something for everyone! 

Option 1: Winning Restaurant Traffic & Market Share; What Matters Most
Location: Sonoran E

The market-share battle restaurants are facing is showing no signs of easing. Traffic growth for chain restaurants has been negative for over three years. Who is stealing your market share and where is your traffic going? Find out how independents, grocery stores and others play into the battle for market share and how to tackle the complex competitive and financial pressures currently felt by the chain restaurant industry. As only TDn2K can do, we will connect the dots between employees, consumers and financial performance, highlighting how service and an engaged workforce can catapult your brand to success. 

Speakers:

President & CEO
TDn2K

Presented By:
TDn2K
Option 2: Managing Capital for Growth 
Location: Sonoran F

Wintrust Franchise Finance presents an expert panel to discuss practical strategies to utilize your various capital resources to support growth.   Our panel is made up of three owner/ operators  who have managed their human, financial, and technological resources to expand their business, and enhance shareholder value.

Speakers:

President / Maritime Management Company
Franchisee, Arby’s, Church’s Chicken, Jack in the Box, Sizzler

Founder and CEO
Romulus Restaurant Group

CEO
AES Restaurant Group, LLC

Presented By:
Wintrust Franchise Finance
Option 3: Using Talent Development to Drive Manager and Franchisee Engagement
Location: Sonoran A

When restaurant concepts pursue rapid growth or embark on a new franchising initiative, they often struggle to maintain the culture and brand experience that drove their early success. Find out how several premier restaurant chains use training to ensure their unique culture is carried through each new location. Learn the importance of talent development in promoting manager and franchisee engagement. Discover the impact that continuous learning can have on guest experience, and how it helps growth concepts deliver on their brand promise each and every day.

Speakers:

Chief Administrative Officer
Pizza Ranch

Senior Director of Learning and Development,
Golden Corral

CEO
Naf Naf Grill

President
DiscoverLink, Inc.

Presented By:
DiscoverLink
Option 4: On-Demand Pay and Navigating Early Wage Accrual Laws and Regulations
Location: Sonoran B

Learn how on-demand pay is driving employee recruitment and retention and how to navigate the laws and regulations, such as constructive receipt for payroll processing.  

Takeaways:

  • On-demand pay benefits for employers and employees
  • Navigating the laws and regulations impacting on-demand pay 
Speakers:

SVP of Wage & Corporate Disbursements
rapid! Disbursements

Presented By:
rapid! Disbursements
Option 5: Overpromised & Underdelivered? How to Assess the Value of Your POS Provider
Location: Sonoran C

POS systems are the lifeblood of restaurant enterprises, yet many of these systems are anemic when it comes to generating sustainable profitability. All too often, POS systems fall short of client expectations, as they do not fully provide key essentials such as data security, trend-setting ordering solutions and menu updates at no added cost.

 

In this presentation, you will learn how to assess the value of your POS (and your POS provider) to determine if your point-of-sale solution:  

   

• Protects and enhances your brand via holistic data security and cybersecurity

• Directly increases sales

• Decreases tangible expenses (including labor)

• Reduces the intangibles that deter profitability (time/effort)

• Provides options that fit your budget and scale to your growth

 

Join us and be empowered with the ability to determine what you need, why you need it, and when you are being “overpromised and underdelivered.”

Speakers:

VP of Marketing
PDQ Signature Systems

Presented By:
PDQ Signature Systems
Option 6: Bottom Line: Taco Bell Empowers Employees and Saves $$$
Location: Sonoran D

Is your business disrupted by high employee turnover? Do you struggle to execute LTOs? Is employee training expensive and inefficient? Come hear how Taco Bell addressed these challenges by adopting a digital learning solution for their distributed workforce. Not only does Taco Bell now empower their employees with engaging learning to improve execution, but they also saved $2M in annual printing costs and have experienced a 5% increase in customer satisfaction scores.

 

In this session, you will learn:

 

•How reliance on paper-based training by 44% of organizations leads to low knowledge retention and disgruntled employees.

 

•Why 86% of restaurant executives state that the ability of frontline staff to meet customer expectations improves with mobile-enablement.

 

•How mobile learning addresses the lack of ongoing training hours for restaurant employees, who only receive three hours per quarter. "

Speakers:

CEO
Inkling

Presented By:
Inkling
Option 7: Driving the Right Outcomes with Digital 
Location: Sonoran H

Not long ago, the conversation we had with restaurant chains was about simply adding online ordering. Now it is about getting all the digital pieces right – mobile and online ordering, kiosk, delivery, loyalty, engagement and more. Most chains have dabble in the digital ordering world, but don’t know if their program is delivering against their KPIs. Others have fully implemented digital ordering, but perhaps all the pieces don’t work well together. Many operators believe their digital ordering programs are going well, yet don’t always know how to measure what is effective.

 

In this interactive session, Tillster CMO Hope Neiman will discuss these critical topics and more, using insights from exclusive, independently conducted consumer research and actual consumer adoption metrics. You will leave the session with key insights on:

 

     -The digital tools that will work best for your business goals

 

    -How to set the right priorities for your brand, and effectively measure against them

 

    -Measuring success in ways that not only matter to you, but also to your franchisees

 

    -Using data to provide a frictionless guest experience that keeps customers coming back 

Speakers:

CMO
Tillster

Presented By:
Tillster
Option 8: Achieving a restaurant marketers’ ultimate goals: 3 key strategies for driving one more visit, purchase and dollar on each order
Location:  Sonoran JK

Only 18% of restaurant marketers are extremely confident in understanding who their diners are after leaving their restaurants. With the constant ‘revolving door’ of customers interacting across channels, it’s hard to keep track of who’s who. Restaurant marketers need to focus on speaking to customers on a 1:You personalized level. 1:You is a holistic customer experience strategy that focuses on personalizing communications with the best choice for individuals across all touchpoints or interactions.

 

During the Epsilon Innovation Forum, you’ll learn how to:

 

• Determine who your best customers are and find look alikes

 

• Better understand customer behavior inside and outside your location, including competitors and other lifestyle brands

 

• Create an engagement strategy for customer retention and beyond

 

• Drive revenue through data-driven marketing techniques

 

• Use machine learning to improve product and offer personalization for re-purchase and menu recommendations This is a session you don’t want to miss.

 

Hot off the press – attendees will receive a copy of our latest research report in which we partnered with Nation’s Restaurant News - Driving one more visit: how restaurant marketers fare in the digital age. 

Speakers:

Senior Vice President, Analytics
Epsilon

Vice President, Strategic Consulting Group
Epsilon

VP Sales Technology, Restaurants
Epsilon

Presented By:
Epsilon
Option 9: Set the Table for Success
Location: Sonoran I
Speakers:

Chief Strategy Officer
Par Technology

Presented By:
ParTech, Inc
Option 10: How leading brands are translating operations strategy into great customer experiences
Location:  Sonoran G

Join our panel of operations leaders led by Zenput’s CEO Vladik Rikhter, where we will explore how the important pillars of operational execution excellence - communication, visibility, training, collaboration, risk mitigation, and accountability -  allow restaurant operators to execute on the operations strategy that they design. We’ll discuss how these contribute to high brand standards, better food safety, higher impact marketing promotions, and in the end, improved store performance and great customer experiences.

Speakers:

VP of Operations
Galardi Group, Inc.

COO
RPM Pizza

CEO
Zenput

Presented By:
Zenput
3:00pm – 3:30pm

Networking Break

Location: Grand Canyon Ballroom Foyer
3:30pm – 6:15pm

Opening General Session

Location: Grand Saguaro Ballroom
Welcome & Live Open with Small Giant Records and BMI featured artist Rozzi Crane
Speakers:

BMI Featured Artist

VP, Industy Relations
BMI

The Curiosity Factor

Our team looks to us for answers. We're told to lead with vision. We're encouraged to set the roadmap and to lead by example. We're experts in the industry, and with experience comes wisdom.

Or does it?  It turns out some of the most innovative leaders in the world don't have THE answers, only questions. These executives don't set the roadmap or claim to be experts; they challenge their team to elevate their game. In a world full of experts, what we need are more visionaries.

In this keynote address, Andrew Davis will reveal the eye-opening power of curiosity. He'll challenge you to invite your team to chase answers. You'll learn the three critical ingredients to earning your employee's attention, and more importantly, you'll uncover the one thing that will transform your leadership style from expert to visionary.

What's the secret? Here's a hint: It's in the box.

Speakers:

Global Marketing Influencer, Former Television Executive and Best Selling Author, "Brandscaping" | Speaker

Presented By:
GetUpside
Using Data-Driven Insights, Analytics and Marketing Campaigns to Capture More Visits

Consumers are faced with endless choices when it comes to dining out. Understanding your customer, their dining behaviors, and the restaurant experience they’re craving is the key to capturing the next visit. From menu preferences to trend forecasting to delivery habits, leveraging the right data can help brands reach the people who matter most to them – their guests. Join Yelp COO Jed Nachman and IHOP President Darren Rebelez as the delve into how they’re successfully using rich consumer insights and real-time feedback to drive guest retention and attract new visits, create breakthrough campaigns, and increase sales. 

Speakers:

Editor-at-Large and Vice President of Content Innovation
Restaurant Business

Chief Operating Officer
Yelp

President
IHOP Restaurants

Presented By:
Yelp
RLC Charity Presentation spotlighting NRAEF ProStart
Speakers:

Senior Vice President, Sales & Strategic Relationships | Honorary Co-chair
McLane Foodservice, Inc.

Chief Executive Officer | Honorary Co-chair
Dine Brands Global, Inc.

Vice President, Industry Relations | Honorary Co-chair
Ecolab

Vice President, Industry Relations and Business Development | Honorary Co-chair
PepsiCo Foodservice

President | Guest Speaker
National Restaurant Association Educational Foundation

Presented By:
Dine Brands Global, Inc.
Ecolab
McLane Foodservice, Inc
PepsiCo Foodservice
An Evening with Magic Johnson

As impressive off the court as on it, Earvin “Magic” Johnson pivoted the discipline, teamwork and leadership he honed as an L.A. Laker and NBA All-Star into an entrepreneurial success story. Since retiring from the NBA, he has morphed into a business powerhouse worth about $1 billion dollars. He has also dedicated his life to leaving a positive impact in underserved urban communities. Having left the basketball court for the boardroom, Johnson parlayed the skills and tenacity he acquired on the court into a winning formula for successful business ventures. Oh, and one of his major investments? Like us, it was restaurants. Pure Magic.

 

Join Winsight's Chris Keating as he interviews one of basketball's legends - just ahead of the Final Four Championship game.

Speakers:

Chairman and CEO, Magic Johnson Enterprises
President of Basketball Operations, Los Angeles Lakers

Group President, Restaurant Media & Events
Winsight, LLC

Senior Vice President, Chief Customer and Business Development Officer
PepsiCo Foodservice, Inc.

Presented By:
PepsiCo Foodservice
6:15pm – 9:00pm

RLC Product Gallery

Location: Grand Canyon Ballroom & Foyer

With almost 200 suppliers on display, you're sure to find all the industry-shapers within the RLC Product Gallery. It's all about the connections you make and the hands you'll shake here, where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. 

Presented By:
McLane Foodservice, Inc
6:15pm – 9:00pm

Welcome Reception

Location: RLC Product Gallery
Presented By:
Yelp
6:15pm – 7:30pm

Photo Opportunity with Earvin “Magic” Johnson

Location: RLC Product Gallery
Speakers:

Chairman and CEO, Magic Johnson Enterprises
President of Basketball Operations, Los Angeles Lakers

Presented By:
PepsiCo Foodservice
100+Speakers
2kAttendees