Successful leaders know…

Innovation requires creativity

Creativity requires risk

Risk is only taken by employees who feel safe to take it.

This session will explore how the mindsets, behaviors, and decisions of senior leaders can shape an organization's culture, ultimately creating an environment to engage the very best thinking from employees, unlock growth through innovation and create change that others follow! Leading NOW will present findings from its proprietary research on Cultural Dynamics in the Workplace, framing a discussion on leading breakthrough innovation.   Hear from top industry executives as they present boundary-pushing case studies to real time problems, and the innovative solutions their organizations found to better establish a people first culture (but not without some challenges or risks along the way -- those will be part of the conversation, too).

iReview.com helps your business generate more 5 star reviews, rank higher on search, generate business analysis directly from customer's voice, offers a full suite for customer outreach through SMS and Email, and get more visibility in more places, more often – 90% of online customers look up reviews before making a purchase or visiting a place.

You've seen all of the press on ChatGPT, but did you know this same AI technology is live today in 400-500 drive-thrus in the US? This session will bring two QSR leaders who are using Drive-Thru Voice AI (Del Taco and CKE) with one of the key technology players in the space (Presto) to discuss the coming wave of Voice AI deployments and best practices in operating this technology. This panel will provide insight into this next-gen solution that restaurants will use to improve operations and the guest experience.

Data driven insights and market practices into the importance of factoring in location into reward decisions and how setting your managers up for success can optimize your workforce. 

In an interview with Restaurant Business Editor-in-Chief Jonathan Maze, Chidsey will discuss how the global brand is disrupting its nearly 60-year-old business model, shattering sales records and elevating its guest experience to drive strategic growth!  

Pizza can’t stop and won’t stop. Whether it’s for dine-in, carryout, or delivery, pizza is food that brings people together.  Pizza operators both established and emerging have grown in the past few years and aren’t slowing down.  The world loves pizza, and they want more!  Hear from industry leaders taking the pizza game to new levels- from growth, delivery, innovation to the future of the pie and why pizza will always be in style!

Lawmakers are demanding that restaurant workers get a say in such workplace dynamics as how much they’re paid and what schedules they’re given. It’s part of an unprecedented campaign by politicians and organized labor to overhaul the relationship between restaurant employer and employee, be it through landmark legislation like California’s Fast Act or efforts underway in a number of locations to kill the tip credit. This session will highlight what restaurant leaders need to know about proposed government policies to navigate the legal landscape and how it may impact your business. Our panel of industry insiders, government-affairs experts and top operators on the front-line will look at some of these changes, why they’re happening and what the industry is doing to protects its interests and the future of restaurant operations.