Tuesday, December 07 7:00am – 7:00pm

Registration & Information Desk

Location: Grand Canyon Ballroom Foyer
Presented By:
McLane Foodservice
NCR Corporation
PepsiCo Foodservice
Tuesday, December 07 7:00am – 7:00pm

RLC Social Enterprise Partnership Desk

Location: Grand Canyon Ballroom Foyer
Tuesday, December 07 7:00am – 4:00pm

Exhibitor Booth Set-Up | Ballroom Displays

Location: Grand Canyon Ballroom
Tuesday, December 07 7:30am – 9:00am

Special Events Breakfast

Location: Sunset Terrace & Lawn
Tuesday, December 07 7:45am – 12:00pm

Special Events (choose 1 of 8)

Every activity within the RLC agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the restaurant industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun. Approximately 8-10 weeks prior to the conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis.

Preregistration for special events is required. You are also required to check in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list. 

Option 1: Golf Tournament

Enjoy a morning of golf on the picturesque fairways of the Wildfire Golf Club. This is the perfect opportunity to continue building business relationships while practicing your swing. After the tournament, enjoy lunch with your fellow golfers.

7:15am - 8:15am: Check-in, breakfast and warmup
8:30am: Tournament begins (Shotgun Start)
Following Tournament - Lunch
6:30pm: Results and awards will be available at the RLC Product Gallery

Presented By:
DIRECTV
Option 2: Hiking Excursion

Two different hikes will be offered by our professional guides: one for the more fitness-oriented hiker seeking a unique outdoor workout and one for the more leisurely hiker looking for an up close and personal tour of the desert's beauty. 

7:30am - 8:00am: Check-in and breakfast at Saguaro Ballroom Foyer
8:00am: Bus departure from the Sunset Terrace (outside of Saguaro Ballroom)
8:00am - 10:30am: Hiking
11:00am: Arrive at JW Marriott Desert Ridge

Presented By:
LivePerson
Option 3: Arizona Desert Jeep Tour

Climb on board in an open-air Jeep and experience the beauty and serenity of Arizona's Sonoran Desert on this guided tour. Learn about the spectacular trails from a genuine cowboy guide.

7:30am-8:00am: Check-in and breakfast at Saguaro Ballroom Foyer
8:00am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)
8:00am - 10:30am: Jeep Tour
11:00am: Arrive at JW Marriott Desert Ridge

Option 4: Raceway Experience (Operators Only)

Test your racing skills at Octane Raceway and zoom in your very own go-kart at up to 45 miles per hour. Will you have the fastest time on the track? Enjoy some friendly competition and get to know your fellow racers.

7:30am - 8:00am: Check-in and breakfast at Saguaro Ballroom Foyer
8:00am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)
8:30am - 10:30am: Octane Raceway Experience
11:00am: Arrive at JW Marriott Desert Ridge

Presented By:
Tillster
Option 5: iFly Indoor Skydiving Experience

Always wanted to experience skydiving but too afraid to make the jump? There's no airplane, no parachute and no jumping required! Join us at Scottsdale's indoor skydiving facility and cross skydiving off your bucket list!

7:45am - 8:15am: Check-in and breakfast at Saguaro Ballroom Foyer
8:15am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)
8:45am - 10:45am: iFly experience
11:00am: Arrive at JW Marriott Desert Ridget

Option 6: Shooting Experience

Test your sharpshooting ability at the Scottsdale Gun Club, the largest public indoor shooting range in the United States with state-of-the-art features, including user-friendly touchscreen control panels and a 360-degree rotating target system.

9:00am - 9:30am: Check-in and breakfast at Saguaro Ballroom Foyer
9:30am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)
10:00am - 11:30am: Range time
11:30am - 12:00pm: Awards presentation
12:00pm: Bus departure
12:30pm: Arrive at JW Marriott Desert Ridge

Presented By:
NovaDine
Option 7: Sur La Table

Great cooking is about more than recipes—it's about techniques. In this custom designed class you'll work together with fellow attendees in a fun, hands-on environment led by professional chef instructors.

8:00am - 8:30am: Check-in and breakfast at Saguaro Ballroom Foyer
8:30am: Bus departure from the Sunset Terrace (outside the Saguaro Ballroom)
9:00am - 11:00am: Sur La Table
11:00am: Bus departure
11:30am: Arrive at JW Marriott Desert Ridge

Presented By:
First Horizon Bank, Restaurant Finance
Option 8: Tennis Round Robin Tournament

Are you an ace with a racket? We'll pair up doubles to go head to head, rotating through all the teams until we have a victor! 

8:00am - 8:15am: Check-in at tennis courts
8:15am: Instruction for the tournament
11:00am: Tournament completes

Tuesday, December 07 2:45pm – 3:30pm

Innovation Forums (choose 1 of 10)

Led by the brightest professionals in foodservice, RLC's innovation forums are packed with hot topics and powerful messages designed to spark new ideas. Connect with the industry's game changers and gain valuable takeaways from the latest and greatest in foodservice innovation. There's something for everyone! 

Option 1: Pairing Owned and Third-Party Channels – The Perfect Recipe
Location: Grand Sonoran B

Over the past few years, consumers have embraced online ordering more than ever — in fact, according to some estimates, as many as 42% of food orders are now placed online*. An omni-channel strategy — through which customers can order your food on myriad digital channels like your owned app or website and third-party marketplaces — is critical to capturing order volume in an increasingly digital world. Grubhub partners with hundreds of thousands of restaurants nationwide, and thanks to those partnerships, we’ve determined a secret to success in the restaurant industry: how to pair your owned channels with third-party marketplaces to maximize customer acquisition and engagement. In this session, Grubhub experts and our restaurant partners including Amy Hom (REEF Kitchens), Chris Ives (Bubbakoo's Burritos), and Jared Tran (Pearl Express) will discuss how to maximize ROI and customer satisfaction by leveraging myriad digital channels the right way.

1Fatbit Technologies. “The Evolution of Online Food Delivery Business.” 2020. https://www. fatbit.com/fab/next-unicorn-will-online-food-ordering-delivery-market/

Speakers:

Head of Product, Grubhub Direct | Moderator
Grubhub

Presented By:
Grubhub
Option 2: Back To The Future: Operating In The New Multi-Channel World
Location: Grand Sonoran E

Consumers were already embracing digital solutions, but over the past 18+ months, we witnessed - and were forced to embrace - an unprecedented acceleration of technology. Pick-up, Delivery and even In Restaurant Technologies challenged restaurants to survive and consumers to find new ways to experience food service. So now, as the world re-emerges and foot traffic returns, restaurants should ask: "What do customers want and how will we continue to meet their expectations in 2022 and beyond?" 

For the fourth year in a row, Tillster commissioned a survey of 1,000 QSR and Fast-Casual consumers to understand the impact of technology on customer behavior. Tillster CMO Hope Neiman will share findings and actionable takeaways from this “hot off the press” report, comparing the latest findings with where previous results showed consumers were already heading. You will leave this interactive session with key insights and a better understanding of customers' preferences in the post-pandemic world. 

Speakers:

Chief Marketing Officer
Tillster

Presented By:
Tillster
Option 3: Enable Transformation and Change Management with New Business Agility
Location: Grand Sonoran A

Innovative digital guest experiences drive new business and leverage delivery models like contactless and virtual brand. These initiatives, delivered through enterprise-wide transformation and change management in finance, HCM, and supply chain, enable restaurant team members with the new tools and efficiencies required in the modern world.

As one of the world’s leading casual-dining restaurant companies, Brinker International serves more than one million guests every day and employs more than 100,000 team members in more than 1,600 restaurants under the names Chili’s Grill & Bar and Maggiano’s Little Italy.

Today’s rapidly changing guest expectations for convenience, service, and experience have fundamentally changed how restaurants operate. Brinker International wanted to reimagine its traditional approach to guest services, grow its digital presence, and examine what it takes to consistently deliver amazing, end-to-end guest experiences.
Join this session to learn how Brinker International successfully leveraged an enterprise-wide transformation for finance, HCM, and supply chain that empowered its large team-member community to deliver on their passion to make people feel valued.

Speakers:

Vice President– Global Sales, Strategy & Execution
Capgemini North America

SVP/CIO
Brinker International

Presented By:
Capgemini
Option 4: Agile Facilities: How Modern Market Delivers Great Experiences With Technology
Location: Grand Sonoran C

Modern Market has always been a trendsetting restaurant brand, and now the business is evolving faster than ever. Hear how their Facilities team serves as a strategic partner to ensure reliable operations, and how they use technology to maintain the brand experience across every location.

Speakers:

Senior Director
ServiceChannel

Director of Facilities
Modern Market

Presented By:
ServiceChannel
Option 5: Early Wage Accrual: Agency Guidance and the Latest Innovations
Location: Grand Sonoran D

Learn about Early Wage Accrual, the latest innovations for employees, and the Consumer Financial Protection Bureau (CFPB) recently issued guidance which clarifies the regulatory framework that surrounds for it. In the past, some employers may have been reluctant to deploy Early Wage Accrual (EWA) because of uncertainty about the regulatory requirements despite it’s extreme popularity among employees. This session will review the guidance and regulatory framework the Consumer Financial Protection Bureau (CFPB) recently issued as well the latest product innovations.

  • Understand the latest CFPB news and framework of laws and regulations impacting OnDemand pay
  • Hear OnDemand pay best practices for employers
  • See how an integrated early wage accrual and disbursement app experience makes for a seamless employee experience
Speakers:

SVP Wage & Corporate Disbursements
rapid!

Presented By:
rapid!
Option 6: Restaurant Operations Unlocked: Using Learning & Development Insights to Drive Results
Location: Grand Sonoran HI

As the labor shortage continues and turnover rates seem to increase every month, you need to uncover every operational efficiency available to you while investing in team development and retention. We’ll discuss the most demanding challenges you face today and share our plans for helping you to overcome them by combining operational data with learning and development insights. From optimizing labor schedules, to correlating team knowledge with financial results, to proactively prescribing training when deficiencies are identified, we’ll explore a host of opportunities that will positively impact performance and retention. Join us to learn how to unlock the secrets of optimized operations through advanced analytics that correlate financial performance, inventory management, labor scheduling, and training outcomes.

Speakers:

President & CEO
CrunchTime!

Managing Director
ConStrata Technology Consulting, LLC.

President
DiscoverLink

Presented By:
DiscoverLink, Inc.
Option 7: Gain a Competitive Edge by Elevating Team Execution
Location: Grand Sonoran F

In today’s fight for talent, one operational lever is increasingly viewed by top operators as both a major constraint on the business and the path to growth: team execution. Specifically, ops leaders are investing in initiatives that will give them an edge in both making store and field employees more efficient and that will raise the bar on the quality of execution across every one of their stores.

In this session, Lydia Olu-Harding will lead a discussion on how restaurant operators are prioritizing initiatives and technology investment decisions to scale operations by elevating team execution. As well as discuss a 2021 research study that digs into the top challenges operators are facing when it comes to improving employee productivity and store performance.

Speakers:

VP of Customer Success
Zenput

VP of Premises Dining and New Restaurant Opening Ops
P.F. Chang's

Presented By:
Zenput
Option 8: Driving Attraction and Retention in an Unprecedented Labor Shortage
Location: Grand Sonoran J

An average of 4 million employees have quit their jobs every month over the past five months. With many restaurants and retailers facing unprecedented labor shortages, attracting and retaining workers has become a mission-critical focus across the industry.  
 
Employees have never been more “in charge” of deciding where and for whom they want to work. Jeff Carr, CEO of Inkling, and Rob Lauber, CEO of XLO Global LLC, and former CLO at YUM! Brands and McDonalds, will share their insights around what prospective and current employees are looking for and what you can do today to attract, engage and keep critical frontline workers. They will discuss:
•    How leading-edge companies are leveraging new thinking and technologies, 
•    How to build more flexibility & engagement into their people experience post-pandemic, and 
•    How to be prepared to adapt to any changing market or business conditions in the future. 

Speakers:

CEO
Inkling

CEO and Founder
XLO Global

Presented By:
Inkling
Option 9: From Theory to Practice: Finding and Retaining High-Value Guests
Location: Grand Sonoran K

Winning restaurant brands are leveraging customer data to personalize every aspect of the guest experience to maximize customer lifetime value. Join Mike Vichich, as he explores the practical details of how customer data can be used to actually drive sales with featured panelists from leading restaurant brands. Consider this a conversational playbook on how restaurant brands personalize the guest experience—in the dining room, online, and through digital means—to ultimately improve customer lifetime value.

Speakers:

CEO & Co-Founder
Upward Projects

SVP of Brand Strategy & Innovation
First Watch

CFO
California Fish Grill

Vice President & General Manager of Customer Engagement
Olo

Presented By:
Wisely
Option 10: Foodservice Automation and its Impact on Off-Premise Dining Post COVID
Location: Grand Sonoran G

The COVID-19 pandemic sped up technological and automation trends by several years in the Foodservice industry while exponentially driving operator and patron adoption of delivery and off-premise occasions. In this session, we’ll discuss some of the key trends that accelerated during the pandemic - along with the challenges they created - and how innovative solutions can help tackle the current operator pain points of labor shortage, hygiene and cleanliness.

Speakers:

Vice President & General Manager, Foodservice
Georgia-Pacific

Sr. Manager, Solution Sales
Georgia-Pacific

Presented By:
GP PRO (Georgia-Pacific)
Tuesday, December 07 4:00pm – 6:00pm

Opening General Session

Location: Grand Saguaro Ballroom
Welcome & Live Open with Sam James, BMI Singer & Songwriter
Speakers:

BMI Featured Artist

Leading With Your Values

CEOs and leadership teams are confronted with tough challenges all the time and in the past two years, those challenges have included a global pandemic and perhaps the biggest gap in the labor force in the history of the restaurant industry. Domino’s CEO Ritch Allison and his leadership team have charted their course through tough times using their aligned values as their guide. During a candid conversation with Jonathan Maze, Ritch will share how Domino’s values-based leadership helped turn this iconic brand into the largest pizza chain in the world.

Speakers:

Chief Executive Officer
Domino's

Editor-in-Chief
Restaurant Business

Restaurants Advance Futures, Communities and Entrepreneurship

The pandemic forced millions of restaurant workers out of the industry. Now, as restaurants rebuild, the need for people is greater than ever before. In fact, the industry is still faced with 800,000* unfilled jobs.

The National Restaurant Association Educational Foundation (NRAEF) and its supporters are addressing the workforce challenge head-on with programs that attract, empower and advance. This year, the NRAEF launched Restaurants Advance, a new initiative to share how restaurants provide limitless job and career opportunities, play key roles in their communities and are the nation’s centerpiece for entrepreneurship for people from all backgrounds.

Join Rob Gifford, President of the NRAEF, and Susan Adzick, President of McLane Foodservice and Chair of the NRAEF Board of Trustees, as they address the industry’s growing workforce challenges and how to get involved with Restaurants Advance.

Speakers:

President
National Restaurant Association Educational Foundation

VP of Strategic Planning
McLane Foodservice, Inc.

2021 Restaurant Leader of the Year

José Cil is a Miami boy, the son of Cuban immigrants whose family ate at Burger King on special nights. He rose to become the lead of the chain, having helped it become a global behemoth, and now he leads parent company Restaurant Brands International, which also owns Popeyes and Tim Hortons. He guided Tim Hortons’ improvement while Popeyes ignited the chicken sandwich wars with the best new product introduction in modern industry history. Restaurant Business readers chose Cil to be the Restaurant Leader of the Year, and Cil will share his leadership strategies in an interview with Editor-in-Chief Jonathan Maze

Speakers:

Chief Executive Officer
Restaurant Brands International

Editor-in-Chief
Restaurant Business

Chief Marketing Officer
PepsiCo Foodservice

Presented By:
PepsiCo Foodservice
Tuesday, December 07 6:00pm – 9:00pm

RLC Marketplace

Location: RLC Marketplace

With almost 200 suppliers on display, you're sure to find all the industry-shapers within the RLC Marketplace. It's all about the connections you make and the hands you'll shake here, where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. 

Presented By:
McLane Foodservice
RLC Welcome Reception
Presented By:
DIRECTV