Lydia has over ten years of operational and leadership roles across various industries. For the last 7 years, she has focused in B2B technology companies scaling customer focused organizations. She strengthens the voice of the customer internally while building value focused approach for customer adoption. She graduated from the Georgia Institute of Technology with a BS in Industrial & Systems Engineering.
Sessions for Lydia Olu-Harding
Monday, April 11
4:15pm
–
5:00pm
The Key to Growth and Gaining Competitive Advantage: Better Team Execution
Location: Grand Sonoran DIn the current environment, where operators are fighting for talent, reacting to fast-changing market dynamics, and needing to lean into (or get sidelined by) the accelerating pace of innovation, one operational lever has become both a major constraint on the business and the path to growth: team execution. Specifically, ops leaders are investing in initiatives that will give them an edge in both making store, field and HQ employees more efficient and that will raise the bar on the quality of execution across every one of their stores, even as they add more locations.
As one of the world’s largest quick service restaurant companies with operations spanning 100 countries, Restaurant Brands International Inc. understands the strategic importance and tangible impact of improving how work gets done across its 28,000 restaurants. John Zurovchak, Sr. Director Ops Training of RBI joins Zenput’s VP of Customer Success, Lydia Olu-Harding to share how RBI is prioritizing initiatives and technology investment decisions to scale operations by elevating team execution.
Speakers:
VP of Customer Success
Zenput
Sr. Director of Ops Training at Burger King
RBI