Wednesday, April 19 7:45am – 11:00am

Registration & Information Desk

Location: Grand Canyon Ballroom Foyer
Presented By:
Kraft Heinz Away From Home
McLane Company
NCR Corporation
PepsiCo Foodservice
Wednesday, April 19 7:45am – 9:00am

Breakfast Innovation Forums

Led by the brightest professionals in foodservice, RLC's innovation forums are packed with hot topics and powerful messages designed to spark new ideas. Connect with the industry's game changers and gain valuable takeaways from the latest and greatest in foodservice innovation. There's something for everyone! 

Breakfast | 7:45am - 8:15am

Innovation Forum Content | 8:15am - 9:00am

Ignite Ideas and Engage Employees- Creating a C-Suite “Safe Place”
Location: Grand Sonoran E

Successful leaders know…

Innovation requires creativity

Creativity requires risk

Risk is only taken by employees who feel safe to take it.

 

This session will explore how the mindsets, behaviors, and decisions of senior leaders can shape an organization's culture, ultimately creating an environment to engage the very best thinking from employees, unlock growth through innovation and create change that others follow! Leading NOW will present findings from its proprietary research on Cultural Dynamics in the Workplace, framing a discussion on leading breakthrough innovation.   Hear from top industry executives as they present boundary-pushing case studies to real time problems, and the innovative solutions their organizations found to better establish a people first culture (but not without some challenges or risks along the way -- those will be part of the conversation, too).

Speakers:

Chief Executive Officer
Leading NOW

Chief Executive Officer and Founder
Craveworthy Brands

Chief Restaurant Officer
MOD Pizza

Presented By:
Leading Now
Online Reviews Can Make or Break Your Company
Location: Grand Sonoran G

iReview.com helps your business generate more 5 star reviews, rank higher on search, generate business analysis directly from customer's voice, offers a full suite for customer outreach through SMS and Email, and get more visibility in more places, more often – 90% of online customers look up reviews before making a purchase or visiting a place.

Speakers:

Founder and CEO
iReview.com

Presented By:
iReview.com
Rise of AI in Drive-thru
Location: Grand Sonoran HI

You've seen all of the press on ChatGPT, but did you know this same AI technology is live today in 400-500 drive-thrus in the US? This session will bring two QSR leaders who are using Drive-Thru Voice AI (Del Taco and CKE) with one of the key technology players in the space (Presto) to discuss the coming wave of Voice AI deployments and best practices in operating this technology. This panel will provide insight into this next-gen solution that restaurants will use to improve operations and the guest experience.

Speakers:

Brand President
Del Taco

President
Presto Automation, Inc.

Presented By:
Presto Automation, Inc.
Optimizing Your Workforce: Pulse on Local Rewards and Developing Managers
Location: Grand Sonoran J

Data driven insights and market practices into the importance of factoring in location into reward decisions and how setting your managers up for success can optimize your workforce. 

Speakers:

Director
Aon

Director, Employee Rewards
Aon

Presented By:
Aon plc
Wednesday, April 19 9:15am – 11:00am

General Session

Location: Grand Saguaro Ballroom
How Subway Got Its Swagger Back

In an interview with Restaurant Business Editor-in-Chief Jonathan Maze, Chidsey will discuss how the global brand is disrupting its nearly 60-year-old business model, shattering sales records and elevating its guest experience to drive strategic growth!  

Speakers:

Chief Executive Officer
Subway

Editor-in-Chief | Moderator
Restaurant Business

Presented By:
Frost Law
Pizza Revolution - Insights to Foster Innovation

Pizza can’t stop and won’t stop. Whether it’s for dine-in, carryout, or delivery, pizza is food that brings people together.  Pizza operators both established and emerging have grown in the past few years and aren’t slowing down.  The world loves pizza, and they want more!  Hear from industry leaders taking the pizza game to new levels- from growth, delivery, innovation to the future of the pie and why pizza will always be in style!

Speakers:

Restaurateur
Roberta's Pizza

Chief Executive Officer and President
CEC Entertainment

Chief Experience Officer
New England Authentic Eats, LLC.

Co-Founder and CEO
MOD Pizza

Editor-at-Large and Vice President of Content Innovation | Moderator
Restaurant Business

Labor Pains- How Politics are Upending the Traditional Restaurant Model

Lawmakers are demanding that restaurant workers get a say in such workplace dynamics as how much they’re paid and what schedules they’re given. It’s part of an unprecedented campaign by politicians and organized labor to overhaul the relationship between restaurant employer and employee, be it through landmark legislation like California’s Fast Act or efforts underway in a number of locations to kill the tip credit. This session will highlight what restaurant leaders need to know about proposed government policies to navigate the legal landscape and how it may impact your business. Our panel of industry insiders, government-affairs experts and top operators on the front-line will look at some of these changes, why they’re happening and what the industry is doing to protects its interests and the future of restaurant operations.

Speakers:

Partner
Align Public Strategies

Founding Partner
Align Public Strategies

CEO, Starbird / Founder & Chairman, The Culinary Edge

Editor-at-Large and Vice President of Content Innovation | Moderator
Restaurant Business