Zach Goldstein is Founder and CEO of Thanx, a leading CRM, loyalty, and digital customer engagement solution for restaurants and retailers. Zach is a frequent speaker on the topics of customer lifetime value, customer retention and satisfaction (including Net Promoter Score), and growth strategy. He previously worked as a Consultant at Bain & Company where he partnered with national restaurant/retail chains and leading technology companies. Zach received a BA from Dartmouth and MBA from Stanford. More importantly, he is a dedicated, lifelong Sacramento Kings fan. His recent research (Four Horsemen of the Restaurant Apocalypse?) reviews the disruption wrought by third-party delivery on the restaurant industry and parallels to online travel agencies in the hotel world.
Sessions for Zach Goldstein
Option 7: Food Fighters Uncensored: Restaurant Executives Off the Record
The Food Fighters podcast (thanx.com/food-fighters), sponsored by Thanx, is fast becoming the talk of the industry as influential restaurant executives share their stories and insights about how to thrive in the competitive restaurant industry. But everyone's a little more cautious on a recorded podcast — come hear from some of the amazing restaurant executives we've interviewed in the last year as they open up in this off-the-record session.