Zach Goldstein is Founder and CEO of Thanx, a leading CRM, loyalty, and digital customer engagement solution for restaurants and retailers. Zach is a frequent speaker on the topics of customer lifetime value, customer retention and satisfaction (including Net Promoter Score), and growth strategy. He previously worked as a Consultant at Bain & Company where he partnered with national restaurant/retail chains and leading technology companies. Zach received a BA from Dartmouth and MBA from Stanford. More importantly, he is a dedicated, lifelong Sacramento Kings fan. His recent research (Four Horsemen of the Restaurant Apocalypse?) reviews the disruption wrought by third-party delivery on the restaurant industry and parallels to online travel agencies in the hotel world.