In his capacity as Vice President of Operations & Training for Focus Brands International, Johnny has undertaken the task of advancing the level of operational management, guidance and support provided to the franchise teams abroad. In consideration of time, language, geographical, and financial boundaries; a new approach incorporating technology and virtual capabilities needed to be developed. The result became the Customer Experience Center of Excellence, a centralized coaching center from which operational reviews are conducted virtually, around the clock and in the local language. Leveraging his career in food service and passion for innovation, he is eager to share a look at Focus Brands Internationals solution to leading operational excellence in an increasingly virtual world.
Sessions for Johnny Tellez
Embracing the Future of Collaborative Operational Management in Virtual WorldsLocation: Grand Sonoran D
In today's fast-paced and ever-changing business landscape, it's crucial to adapt and adopt new methods of conducting operations. For the food industry, virtual remote assessments using technology offer a more collaborative and effective way to ensure standard adherence, operational excellence, and customer satisfaction. The partnership between Focus Brands and RizePoint is leading the way in revolutionizing operational assessments by leveraging technology to generate better results. By embracing virtual reviews, operators can guide the process, offer critical observations, and achieve a much larger impact that benefits the brand, the operator, and the customer.
Outdated approaches to operational assessments often result in a punitive process that leaves operators feeling like they're being evaluated, rather than being part of the solution. Virtual assessments, on the other hand, create a welcoming engagement that allows all stakeholders to be involved and guide the process, ultimately resulting in better outcomes. By embracing the future of operational management with virtual assessments, companies can maximize their food safety and regulatory compliance programs, while also generating more revenue. It's time to leave behind outdated methods and adopt new, collaborative strategies that will set the industry up for success in the years to come. Let's embrace the future and build a more effective, efficient, and innovative food industry.
Focus Brands International