Johnny Tellez

 In his capacity as Vice President of Operations & Training for Focus Brands International, Johnny has undertaken the task of advancing the level of operational management, guidance and support provided to the franchise teams abroad. In consideration of time, language, geographical, and financial boundaries; a new approach incorporating technology and virtual capabilities needed to be developed. The result became the Customer Experience Center of Excellence, a centralized coaching center from which operational reviews are conducted virtually, around the clock and in the local language. Leveraging his career in food service and passion for innovation, he is eager to share a look at Focus Brands Internationals solution to leading operational excellence in an increasingly virtual world.