Innovation Forums & Educational Workshops

Gilbert Bailey

VP Analytics & Customer Engagement
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Gilbert Bailey drives the Analytics & Customer Engagement team for Xenial, a Global Payments company. Global Payments represents over 2.5 million merchant locations across 30 countries. Gilbert is directly involved with well-known national brands, such as Taco Bell, Jack in the Box, Panda Express, Qdoba Mexican Eats and Whataburger. The Xenial division holds a 19% market share of the US restaurant industry building products, including order management, back office, CRM, customer engagement, gift, mobile payments and wait list-reservations, for not only the restaurant industry but retail and petro as well.

Gilbert has been a leader in technology for 25 years, earning back-to-back Inc. 500’s early in his career and back-to-back Fast 50 Awards in Charlotte, NC two decades later. Gilbert holds a Bachelor of Political Science with a focus in Russian Soviet Studies from Guilford College of Greensboro, North Carolina, where he currently serves on the Board of Trustees.


Restaurant Leadership News

The longtime marketer was cited for the innovation and boldness he has fostered at Taco Bell, KFC and Pizza Hut