As President and Founder of MFHA, an educational non-profit organization that makes the business case for developing cultural intelligence in the workplace, Gerry has been recognized for his decades of work in educating and advocating for the business benefits of cultural diversity and inclusion in the foodservice & hospitality industry. An engagingly energetic Speaker who practices “straight talk”, he travels across the US and internationally, bringing authentic perspective on building Cultural Intelligence that raises the topline, improves the bottom- line and builds brands’ cultural authenticity. Gerry was honored in the Nation’s Restaurant News 2018 Power List among “the definitive list of industry leaders who are not only setting trends today, but also shaping them for tomorrow."
Sessions for Gerry Fernandez
Cultural Fluency for Today’s Leaders – Navigating the Sensitive Space of Cultural Communication
Location: Grand Sonoran ESince 2020, hot-button issues like COVID-19, the election, and the Anti-Racism movement have dominated conversations in the news and social circles. Tensions remain high as increasing demand for strong, authentic support for equity and inclusion clashes with established business systems and differing personal beliefs. A company culture built on empathy and integrity is the key to increasing retention and attracting top talent, but leaders need help navigating conflicts while effectively communicating their values in the workplace and public arena.
MFHA has used its Cultural Engagement Model for more than a decade to increase cultural intelligence and improve cross-cultural communication. Using real-life scenarios, participants will learn how this model can help de-escalate tense conversations, build understanding and respect, and enhance engagement in the workforce.
President & Founder
Multicultural Foodservice & Hospitality Alliance
Gerry Fernandez
Multicultural Foodservice & Hospitality Alliance