Merchant Centric

Merchant Centric helps multi-location brands discover the hidden value of what drives revenue within their guests’ online feedback. We partner with major hospitality, automotive, health/medical/veterinary, and funeral service brands while proudly serving more than 50,000 locations. We have combined proprietary AI with our best-in-class Reputation and Guest Engagement Management suite. Solutions include a single platform for collecting and managing guest feedback, industry and competitive benchmarking, intuitive analytic reporting for the enterprise to field marketing and operations, and managed services, including Full-Service Reply to Review.