Black Box Intelligence

Black Box Intelligence™, the leading provider of restaurant experience and performance management, has officially introduced its platform to GuestXM. The GuestXM platform provides a new way for hospitality brands to deliver best-in-class experiences by capturing guest feedback from social, review, and survey channels with an extensive natural language processing (NLP) model, transforming every interaction into the right action to help your brand reputation and performance grow. GuestXM empowers more than 400 brands, 2.4 million employees, 100,000 restaurant units, and $160 billion in annual sales revenue. For more information, visit guestxm.com.