Scott Dunnewind, Inkling SVP of Customer Success, has been leading professional services, support, and customer success teams in SaaS software with companies such as IBM, Infor, DemandTec, and Inkling for the past 10 years. Previously he was a merchant at Target and a strategy consultant at Bain & Company. He is based in the Minneapolis area.
Sessions for Scott Dunnewind
The Digital Revolution in Restaurant Training & OperationsLocation: Grand Sonoran J
Today, we are living through one of the most volatile and fast-paced business environments in history. Inflation, supply chain issues, talent shortages, health and regulatory compliance are all driving a pace of change we have never seen before. Many restaurant brands have struggled to keep up, but one thing we have seen is the pace of digital transformation accelerate and compress from years to months.
Join Rob Lauber, CEO and Founder of XLO Global, and Scott Dunnewind, SVP of Customer Success, from Inkling as they discuss the state of digital transformation in the restaurant industry. Rob has decades of experience in the restaurant industry as CLO of McDonald's and VP, YUM! University at YUM! Brands. Scott works with all of our restaurant customers as our SVP of Customer Success including Restaurant Brands International, Steak N Shake, Taco Bell, Whataburger, and Inspire Brands to help them implement innovative, digital training programs aligned with restaurant operations.
In this engaging fireside chat, Scott and Rob will explore:
- The current state of digital automation in restaurants
- The Importance of Digital Transformation of the People Experience
- How to Increase Training and Operational Velocity with Digital Tools
- The impact digital transformation can have on brand and restaurant performance