Founder and CEO of ALTAMETRICS, Mitesh is an applied computing pioneer in the food service industry. Mitesh holds 7 patents in the consumer loyalty, retail, and food service fields. He is the author of the book Customerology: the formula for creating a great customer experience. He designed and directed the development of eRestaurant, the first Internet based management platform for the food service industry and his early work in developing genetic-heuristic algorithms has become the foundation of labor optimization solutions used by many of the world’s largest food service companies. Today more than one million food service employees are scheduled and managed every day employing ALTAMETRICS workforce management innovations.