Sessions for Jacob Tache
Personalize It: What Your Guests Want In The Multi-Channel WorldLocation: Grand Sonoran E
Consumers were already embracing digital solutions, but over the past 18+ months, we witnessed - and were forced to embrace - an unprecedented acceleration of technology. Pick-up, Delivery and even In Restaurant Technologies challenged restaurants to survive and consumers to find new ways to experience food service. So now, as the world re-emerges and foot traffic returns, restaurants should ask: "What do customers want, and how do we build customer experiences that meet their expectations in 2022 and beyond?"
For the fourth year in a row, Tillster commissioned a survey of 1,000 QSR and Fast-Casual consumers to understand the impact of technology on customer behavior. Tillster CMO Hope Neiman will share findings and actionable takeaways from this report, comparing the latest findings with where previous results showed consumers were already heading. You will leave this interactive session with key insights and a better understanding of customers' preferences in the post-pandemic world that will enable brands to craft customer experiences their guests will love and that generate more profits from their technology and loyalty investments.