Doug Adams is the leader of the business applications team for the US Retail and Consumer Goods division. He brings more than 20 years of business applications experience to lead a diverse team of professionals focused on partnering with organizations to drive better outcomes. Doug has a passion and focus on empowering employees, reimaging retail experiences, optimizing brand performance, delivering intelligent supply chain and driving overall insights into customer behavior in order to create unique customer, employee and partner experiences.
Sessions for Doug Adams
How Microsoft Enables Digital Transformation in the Restaurant IndustryLocation: Grand Sonoran C
A new normal has emerged in the restaurant industry, requiring operators to accelerate their digital capabilities to meet your customers whenever and wherever is most convenient to them, achieve greater levels of efficiency in your restaurant operations, and keep your employees engaged and focused on delivering a great guest experience. In this session, Microsoft will share its approach to helping enable digital transformation in the restaurant industry, highlight customer case studies with industry-leading brands including Chipotle, Starbucks, and a global QSR chain, and share examples of delivering innovation with two of our strategic partners, AT&T and Nvidia.
• How to maximize the value of your data and gain deeper insights on your guests to drive higher levels of visit frequency and brand loyalty
• Understand the primary benefits of how an IoT connected kitchen can transform your restaurant operations
• How to leverage voice ordering and AI to drive greater order accuracy and labor efficiencies at the drive-thru and in-store