Chris Walton is a leading expert in omnichannel retailing. Chris has high-level executive experience across nearly every discipline within retail. Currently he is the Editor-in-Chief of Omni Talk. He is also a Senior Contributor for Forbes, a regular keynote speaker, and he also sits on the Advisory Boards for Delivery Solutions and Xenia Retail. Previously, Chris worked for Target, where he was the Vice President of the retailer’s Store of the Future project. Chris began his career at Gap, Inc. and holds a BA in Economics and History from Stanford University, and an MBA from the Harvard Business School.
Sessions for Chris Walton
Transforming the Culture of Quick Service Restaurants: How AI Innovation is Creating a Frictionless Guest ExperienceLocation: Grand Sonoran H
Quick Service Restaurants (QSR) face unique challenges such as speed, quality of service, staff turnover, drive-thru automation, and accuracy, making the “quick” of a QSR a moving target. Evolving customer expectations—increasingly driven by new digital capabilities—are pushing brands to offer greater speed, convenience, and personalization.
Fortunately, artificial intelligence is helping QSRs make the customer experience frictionless, fast, and significantly more pleasant. Leveraging AI-powered computer vision and NLP conversational AI unlocks enormous value for QSR operators eager to use technology to transform what’s possible in foodservice.
Deploying AI solutions in restaurants requires the technology ecosystem players to work together to optimize the configuration, performance, and cost of the solution. But knowing where to start is always the big question. So, we’ve brought together two CEOs from leading restaurant automation software companies, an IoT expert from the world’s largest CPU manufacturer, and an Edge AI expert to talk about real-life applications of AI-enabled QSR solutions that are already paying big dividends.
- Understand the primary benefits of how AI can transform your restaurant operations
- How to maximize the value of your data and gain deeper insights on your guests to drive higher levels of visit frequency and brand loyalty
- How to leverage voice ordering and AI to drive greater order accuracy and labor efficiencies at the drive-thru and in-store