Tuesday, April 09 6:00am – 6:30am

RLC Running Club

Location: Departure from the Sunset Terrace (outside the Saguaro ballroom)

You just can't beat the beautiful weather and scenery of Arizona in April! Join us for an invigorating morning run around the picturesque JW Marriott Desert Ridge Resort & Spa and get your day started on the right foot.

Tuesday, April 09 7:30am – 6:15pm

Registration & Information Desk

Location: Grand Canyon Ballroom Foyer
Presented By:
McLane Foodservice, Inc
NCR Corporation
PepsiCo Foodservice
Wells Fargo & Company
Tuesday, April 09 7:30am – 6:15pm

RLC Charity Desk

Location: Grand Canyon Ballroom Foyer

The silent auction and grand prize drawing tickets are available, benefiting the NRA Education Foundation’s ProStart Program, a nationwide, two-year high school program that reaches nearly 140,000 students in more than 1,800 high schools across 50 states, Guam and the Department of Defense Education Activity schools in Europe and the Pacific. ProStart provides real-life experience opportunities and builds practical skills and a foundation that will last a lifetime. Make your donation today!

Presented By:
Ecolab
McLane Foodservice, Inc
PepsiCo Foodservice
Tuesday, April 09 7:30am – 8:30am

Networking Breakfast

Location: RLC Product Gallery
Tuesday, April 09 8:00am – 8:45am

Innovation Forums - Details coming soon!

Option 1
Presented By:
McLane Foodservice, Inc
Option 2
Presented By:
NCR Corporation
Option 3
Presented By:
PepsiCo Foodservice
Option 4
Presented By:
Wells Fargo & Company
Option 5
Presented By:
Yelp
Option 6
Presented By:
S&D Coffee & Tea
Option 7
Presented By:
Consolidated Concepts
Option 8: Driving the Right Outcomes with Digital 

Not long ago, the conversation we had with restaurant chains was about simply adding online ordering. Now it is about getting all the digital pieces right – mobile & online ordering, kiosk, delivery, loyalty, engagement and more. Most chains have dabbled into the digital ordering world, but don’t know if their program is delivering against their KPIs. Others have fully implemented digital ordering, but perhaps all the pieces don’t work well together. Many operators believe their digital ordering programs are going well, yet don’t always know how to measure what is effective.

 

In this interactive session, Tillster CMO Hope Neiman will discuss these critical topics and more, using insights from exclusive, independently conducted consumer research and actual consumer adoption metrics. You will leave the session with key insights on:

 

     -The digital tools that will work best for your business goals

 

    -How to set the right priorities for your brand, and effectively measure against them

 

    -Measuring success in ways that not only matter to you, but also to your franchisees

 

    -Using data to provide a frictionless guest experience that keeps customers coming back 

Presented By:
Tillster
Option 9
Presented By:
Thanx
Option 10
Presented By:
Chr. Hansen
Tuesday, April 09 9:00am – 11:15am

General Session

Location: Grand Saguaro Ballroom
Wells Fargo and Technomic "State of the Industry"

Wells Fargo and Technomic will combine resources to profile the current environment facing the industry with a look towards future expectations.  Tim Quinlan will address the U.S. economy and financial markets and provide views as to where it's going, based on past and current conditions in today’s marketplace using Wells Fargo leading economic and financial analysis. Next, Technomic will have an exclusive look at the most trusted global market foodservice data, presented by Patrick Noone and Joe Pawlak.  They will reveal the latest industry sales data and over-arching trends that span the restaurant space and that are fueling industry growth. Top performers in the Annual Technomic Top 1500 chain restaurant brands review along with exclusive data on a snapshot of monthly sales performance for the top 200 chains utilizing Transaction Insights will be covered along with consumer and menu-based insights factors driving success for these industry growth and leading players.  In a bonus for RLC attendees, Wells Fargo will make the SOI study available to all!

Speakers:

Executive Vice President
Technomic

Managing Principal
Technomic

Director, Senior Economist
Wells Fargo Securities, LLC, Wells Fargo & Company

Presented By:
Wells Fargo & Company
2019 Restaurant Leader of the Year

Greg Creed jokes that’s he just your typical Australian selling Mexican, Italian and down-home Southern food to Americans.  Under Creed’s direction, Yum! Brands—the world’s largest restaurant company—has rejuvenated KFC and Pizza Hut while continuing to extend Taco Bell’s daunting lead in the quick-service Mexican market. Consumers have embraced the brands because of their constant stream of head-turning new products and off-beat marketing. Investors see one of the best-performing and attractive companies in the business.  It’s easy to understand why he was chosen by the editors of Restaurant Business as the 2019 Restaurant Leader of the Year.  Following the Award presentation, Creed will share some of the how’s along with a glimpse of what’s next in a sit-down with RB’s Peter Romeo.

Speakers:

CEO
Yum! Brands

Presented By:
PepsiCo Foodservice
Tuesday, April 09 11:15am – 12:30pm

Networking Lunch

Location: Ballroom Lawn
Tuesday, April 09 12:30pm – 1:15pm

Innovation Forums - Details coming soon!

Option 1: What Gen Z is Eating and Drinking

Generation Z is made up of teenagers and young adults that are increasingly dependent on foodservice. This session will explore what this next consumer generation is eating and drinking, and where, when and how they are consuming it. We’ll help you understand how this generation differs from previous generations, and what is means for your segment.

Presented By:
Nestlé Professional
Option 2
Presented By:
ADM Marketing
Option 3
Presented By:
Service Management Group
Option 4
Presented By:
Chowly
Option 5
Presented By:
Wisely
Option 6
Presented By:
Fourth
Option 7
Presented By:
Xenial
Option 8
Presented By:
GoSpotCheck
Option 9
Presented By:
ezCater
Option 10
Tuesday, April 09 1:30pm – 3:00pm

General Session

Location: Grand Saguaro Ballroom
Breaking Through: My Journey to Becoming the First Female NFL Official

Sarah Thomas is a woman of many firsts – she was the first female official to ever work a major college football game, the first woman to officiate a bowl game, and the first to officiate in a Big Ten stadium. She is also the first permanent female NFL official and made post-season history during the Patriots/Chargers 2019 AFC Divisional championship by being the first woman to officiate a playoff game. Now she’s sharing essential leadership lessons from her journey to the top of a male-dominated industry and vital insights on shattering the glass ceiling in the world of professional sports that can be applied to any field or industry. As an exemplar of what’s possible if you believe, Sarah brings audiences takeaways on breaking through in your own career, from staying focused under pressure and creating change to managing work-life balance and being the best you can be. 

Tuesday, April 09 3:00pm – 4:30pm

RLC Product Gallery

Location: Grand Canyon Ballroom & Foyer

With almost 200 suppliers on display, you're sure to find all the industry-shapers within the RLC Product Gallery. It's all about the connections you make and the hands you'll shake here, where suppliers and operators gather to uncover the latest solutions, sample new products and even close deals. 

Presented By:
McLane Foodservice, Inc
Tuesday, April 09 3:00pm – 4:30pm

Happy Hour

Location: RLC Product Gallery

It's time for everyone's favorite hour…happy hour! Take a well-deserved break, and mix and mingle among the displays in the Restaurant Product Gallery.

Tuesday, April 09 4:45pm – 6:15pm

General Session

Location: Grand Saguaro Ballroom
Transforming Digital-First Interactions with AI

Artificial Intelligence is rapidly shifting how businesses transform and take a digital-first approach to building unique consumer and employee experiences. The advancement of leading AI technologies such as computer vision, conversational commerce and augmented intelligence is enabling a greater understanding of consumer behavior and more powerful decisions on the front-line. 

 

Restaurants have an opportunity to leverage AI to meet the growing expectations of consumers who are hungry for more convenience and personalization, and management and restaurant staff who are seeking ways to more effectively achieve their business objectives.

 

NCR executive, Dirk Izzo, will discuss the latest technology trends and present use case scenarios for how restaurant operators can leverage AI to drive new growth, capture the loyalty of consumers and achieve greater efficiency.

Presented By:
NCR Corporation
A Passion for Leadership

The only officer in the history of the CIA to rise from entry-level employee to director, Dr. Gates has consistently been a successful leader of change throughout an exceptional career. In this candid, inspiring presentation based on his book A Passion for Leadership, Dr. Gates draws on years of dedicated leadership at the CIA, Texas A&M University and the Department of Defense to offer wisdom and encouragement to leaders on how to successfully implement change and transform their organizations. In a time of change, companies have to change all the time to be competitive. How do you recognize and preserve the tradition and culture that made a company great, and determine what is in the way? Assessing the failures of big institutions, Dr. Gates offers innovative and practical advice, sharing personal anecdotes and experiences as most pertinent to the RLC audience. 

Speakers:

Secretary of Defense (2006-2011) | New York Times Best-Selling Author

Presented By:
McLane Foodservice, Inc
Tuesday, April 09 5:00pm – 10:00pm

Sponsor Tear Down

Location: Grand Canyon Ballroom & Foyer
Tuesday, April 09 6:15pm – 8:30pm

Dinner on your Own

Be sure to check the RLC Event App for JW Marriott and local restaurant suggestions!

Tuesday, April 09 8:30pm – 10:30pm

RLC After Dark

Presented By:
ezCater