Today, guest data has become a central part of business strategy. Brands that leverage their data to better understand customer behavior are realizing increased frequency and better overall results. 

Have fun while learning! Join our panel as they share their experiences on how they use data to grow relationships that drive business results today and into the future. 

After COVID increased delivery and takeout for the restaurant industry, the industry is poised to undergo another dramatic change with the adoption of AI-aided Voice and Vision technologies in the drive-thru and in the back of the house. When voice technology is properly deployed in the drive-thru, it squarely assists restaurants in overcoming their largest problem, scare labor resources. Additionally, Vision technologies that capture images will help restaurants speed drive-thrus as well as increase the accuracy of orders that go out the door. This chat will cover both technologies and will discuss their impact on the space over the next 3-5 years.

Am I maximizing my existing technology investment? What are some tactics I can implement immediately to improve my brand's digital experience? Is there anything we should stop doing? Join us in a conversation with real-world examples, design hacks, and benchmarks to help guide your customer experience in 2022.

Restaurant operators are facing unprecedented talent retention and attraction challenges today. Come hear from Aon’s and CRTRA’s rewards experts as they share the latest pay trends and insights on how to navigate the talent landscape in these difficult times!