Join experts from Portillo’s and SMG as we reveal the latest industry research and practical learnings brands can use to shape their delivery strategies for both in-house and third-party options. In this session, you’ll discover which delivery models are winning with customers, where brands can focus to minimize problems, and what tactics are working in today’s challenging market.

It’s no secret that today’s consumer wants a fast, personalized, and consistent experience across all channels. And when brands get it right, they are rewarded with greater loyalty and lifetime value from their guests. But to achieve a truly unified experience, brands need to think bigger than multichannel (or even omnichannel) solutions. Join this panel of restaurant innovators to gain best practices and first-hand advice about leveraging an extensible unified commerce strategy to stand out in 2022 and beyond.

During this session, learn to unlock the sales and guest visit generating power of the multiple new data sources now available to restaurant marketers and operators. By focusing on the customer first, ADM Marketing has consistently driven incremental sales for its clients over its 20 year history.

The foodservice supply chain offers incredible potential to ‘make or break’ a restaurant operation’s success. Winning concepts utilize their supply chains to create lean end-to-end procurement networks that are scalable, safe, and reliable. Truly effective supply chain management reaches well beyond procurement to create robust data and analytics machines that can help gauge the strength of a concept and uncover impactful cost savings opportunities.
Hear from skilled Supply Chain Executives from across the foodservice industry to learn 5 Steps to Supply Chain Success.

The restaurant industry continues to face a significant labor crisis, and a new labor paradigm is emerging. Old models of labor management won’t work, and short-term solutions won’t last. What is the new labor model, and what real-world strategies can you use to attract, retain, and engage your workforce? Join the discussion to hear how successful restaurant operators are finding ways to overcome this challenge, gain a competitive advantage, and drive outsized growth and profitability for their organizations.

Today’s restaurant technology landscape includes hundreds of innovative technology products and services. With so many products aimed at bringing restaurants into the digital future, how do leaders know where to start, what to prioritize, and how to bring their stakeholders along?

In this session, we will share real-life examples of senior leaders who got digital transformation right. From evaluating your tech stack to prioritizing investments and managing change internally, you’ll leave with actionable, battle-tested tips to make your next digital transformation project a success.

Fresh off its IPO and more than 500 locations strong, Dutch Bros is taking the nation by storm. Join Dutch Bros CMO John Graham and Hathway CMO Kevin Rice for an up-close look at the BROS story, the evolution of its loyalty program, and the impact of digital transformation on the Dutch Bros business.

Joshua Secrest discusses how restaurants like McDonald's, Five Guys, Wendy's, Darden and more are automating up to 95+% of their hiring process to hire more candidates, faster to gain a competitive advantage- all while returning hours each week back to their restaurant managers.
Key takeaways: 
- Dive into why conversational recruiting is the go-to hiring experience for high-volume businesses, returning hours back to hiring managers each week and transforming hiring processes
- Learn how conversational AI and automation enabled restaurants to massively increase speed to hire to hit historical hiring numbers 
- Explore how to remove friction from your application and hiring process to hire faster and get more candidates

Learn with our panel how marketing can tackle competing channels, rising inflation & labor shortages through strategic demand generation.

With billions of dollars at stake, top-performing restaurant marketers are looking for any edge they can find to grow revenues in a complex omnichannel marketplace. As the fight for their customers’ dollars becomes more heated, marketing budgets are being deployed to grow and defend wallet share as consumer preferences change and new players like third-party delivery platforms enter the market. 

In this presentation, we'll share consumer purchase insights to illustrate how consumer dining and grocery behaviors are changing and 2022’s top opportunities for restaurant leaders to acquire and retain customers.  

Learn about: 

• Where to focus in 2022
• Using purchase intelligence to understand the current state of consumer spending in dining and how to identify significant trends 
• The biggest opportunities to grow incremental revenues across categories and within in-store, online and omnichannel  

Restaurant Operators continue to acknowledge recruiting and retaining employees as the top challenge facing their business.  Gain insights from the latest workforce data and examine best practices from those who are changing the paradigm with solutions that drive engagement and retention.  This session will take a direct look at the competitive market we are in today and key drivers that influence a people-centric culture. 

Learning Objectives:
1)    Learn the top reasons most employees leave restaurants
2)    Understand what motivates employees to come to work for you and stay longer
3)    Identify key strategies in training and development to drive retention